StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. A California class-action lawsuit has been filed against the ticketing site StubHub. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. The lawsuit cites several examples in which the site failed to make refunds. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow We value your privacy. The court is expected to rule in favor of the plaintiffs at the end of the year. All rights reserved. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. StubHub To Refund Canceled Events After Pandemic Complaints Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Required fields are marked *. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Unfortunately, the seller never came through with the e-mail transfer. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. Para una notificacin en Espaol, haga clic AQU. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . StubHub to refund over $3 million to more than 8,500 Colorado customers They were processing refunds for canceled events just like they previously did but then changed their policy. How to Get a Refund from StubHub - Christian Small It is the world's largest ticket marketplace. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. 'You're stealing my money': StubHub leaves customers feeling screwed According to the filing, McMillan purchased two tickets to an NHL game in early March. Ive been trying to get my money back for 2.5 years with no luck! Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . This is the first time I have been using this website. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. We value your privacy. 12/29/2022. The company has yet to comment on the lawsuit. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Get buying tips about Ticket Websites delivered to your inbox. The Daily Journal named her a Top Woman Lawyer in California for 2021. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Frustrated concert goers still fighting for refunds StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. Again, there is another confusion about listing a ticket for sale. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Until the event id canceled (not postponed) they won't give a refund. The law required StubHub to refund all eligible buyers before May 3, 2021. I had to do all the work, not them. Subscribe for full access to The Hollywood Reporter. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Combined with viagogo, we now span 90+ countries around the world. StubHub facing class-action lawsuit after changing refund policy amid document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Your email address will not be published. Yes I have two events canceled from Covid that I did not get a refund. Not at all a criminal case. If you sell on Stubhub they will waive the sellers fee. settlement administrator or your attorney for any updates regarding With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. In response, he received a refund in the form of a coupon worth 120% of the original price. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Never got my refund, asked for compensation and never anything. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. I call Stubhub. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Actions does not process claims and we cannot advise you on the Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Day of the event, I downloaded the tickets only to find they were for the wrong event. StubHub is doing this as opposed to providing full refunds for canceled events. "If you have tickets to a show that is postponed, you will be able to select your refund . Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews Your email address will not be published. Others were postponed. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. MLB, Ticketmaster, and StubHub Named in Ticket-Refund Lawsuit According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company But, as an alternative, the 120% off coupons were also available. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. Class Action Claims TicketsOnSale.com Owes Refunds for Concerts Paul Sawers / VentureBeat . The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. StubHub refund ruling highlights Calif. precedent companies despise ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Their customer service is useless and brain dead. The company reportedlydoesnt have enough liquidity to honour these requests though. But the company does not need to comply with the law to avoid liability. 2023 The Hollywood Reporter, LLC. I tried contacting support and I kept getting the same response. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. The credits issued by the company are valid through the end of 2022. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. that reports on class action lawsuits, class action settlements, A California class-action lawsuit has been filed against the ticketing site StubHub. FAQ. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Solved: adele show refund - StubHub Community The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Through this action, we hope to provide people some small bit of relief during this uncertain time.. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. StubHub is an eBay company that began selling and reselling event tickets in 2000. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. I was a part of this fiascoplease add me. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Last Updated on May 5, 2021 by Dave Clark. StubHub claims it is postponed not cancelled and will not give me my money. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Tickets are 100% guaranteed by FanProtect. They sell you things they don't actually own and if there's an error, too bad for you. The company is accused of failing to resolve complaints from tens of thousands of customers. Home | StubHub Settlement StubHub Refund Class Action Lawsuit - Gibbs Law Group He also is very certain that the game is sure to be canceled. The NHL postponed its season on March 12 in the massive wave of. All of these happen in 10 minutes. How to Request a Stubhub Refund [98% Success] - DoNotPay THEY LIE. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. SV is correct. How do I know I can trust these reviews about StubHub? Want a refund for a canceled concert? Good luck - Local Business News Privacy Policy | I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. No resolution and I got no tickets. The case seeks monetary damages and restitution remedies for consumers. administrator or law firm. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. New cases and investigations, settlement deadlines, and news straight to your inbox. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. While the shows are postponed you are in limbo. StubHub has not responded to the lawsuit. Get the latest news on COVID-19 delivered to you. The reasoning is due to the financial impact form coronavirus. I want my damn money from the purchase of my tickets!!!! According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Things You Should Know. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. https://topclassactions.com/wp-admin/admin-ajax.php. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. They offered me 125% of price paid in credit or refund to my CC. At the time of this writing, nothing has been proven in court. StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. What happens when an event is canceled? : StubHub Let us know in the comments! Please add me I have communication and documentation to prove stub hub is just keeping my money. There is a chance that StubHub will settle the case in the future.

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